FAQ (Frequently Asked Questions)

Don't see what you are looking for? Let us know!

Check out our forum as well. Would I be buying this product directly from you or though a distributor?  back to top

You will be buying AD Reports directly from us.

What is your license model?  back to top

We currently have built a model around annual subscription based licensing. Basically, a single license allows a single admin user to run the product for any size domain or domains on as many computers as your single admin is using. This licensing model allows the product to run for however long you purchase the licensing period for. Also, this includes all updates and highest priority turn around on all enhancements and bugs. The product will require a new license upon expiration. We have built this model so that we can keep on making this product run better and guarantee that it works on all new Windows domain controllers as well as the old NT 4.0 series. If you are interested in purchasing more than a single license or for a period longer than a year, please contact us so that we could give you a discount.

Could you please send me a quote for product purchase?  back to top

The quote for 1 license 1 year is $299.00. We offer 2 purchasing methods:

1. Secure HTTPS purchasing. https://www.maxpowersoft.com/purchase.php (this is the fastest & easiest to use technique)
2. Purchase Orders (PO)

Our license expired next month. How much the extension will cost for a single user?  back to top

The cost will be $249.00 for renewal.

"This installation package is not supported by this processor type. Contact product vendor".  back to top

If you are running AD Reports on a 64-bit system please download a 64-version of the application: 64 Bit Download

Will installation require a reboot?  back to top

Installation will not require a reboot. You can also run the product from a computer that is logged into the domain.

I registered but I never received the registration code  back to top

Sometimes, due to company policy attachments are removed from e-mails. If you registered and never received and e-mail with a registration key or you received an e-mail without attached key files, please contact us and we will send you a key in e-mail's body with instructions of how to register the product.

I just tried to re-install the product and got a message stating that I cannot use an already registered key. What do I need to do to reinstall the product.  back to top

If you can dig back and find the email with the registration code in it, then you should be good to go. Just make sure to use the registration wizard/window in our product by clicking on the "Register" button.

Will the key work with the new version?  back to top

Yes, the key will work with the new version of AD Reports without any problems.

Could you tell me where I can send(call) my technical question?  back to top

You can always email us at "info AT maxpowersoft DOT com" and this will reach the entire team. You can also call our main line at 1 (858) 408-0877. If we do not answer, please leave us a message.

Is there any way to save customized reports?  back to top

Any report can be customized and saved as custom report. Right click on a report, select "Customize...", do all your customization and when you are ready click "Save as Custom..." button. Provide custom report name, select if you want to save this report for the current domain only or for all domains and click "Save". The report will be saved with your custom settings and available in the Custom report tab. Also, you can save any report as custom right from the report tree and then customize it. Right click on any report, and select "Save as Custom...". You can save as many reports as you want. They will be saved and sorted automatically based on report type (users, groups, computers, etc...) and report name.

How to do a group listing showing the members in each group.  back to top

From the Groups tab select a group report you need, right click on it and select Customize Report. In Report Wizard window switch to Membership Setting tab and select Load Group Members. The membership settings will become enabled and you can specify membership settings you need. Click Save & Exit and your report will be reloaded with members. If you want to save these settings for all group reports you can click Apply Settings to All Reports... button, select settings you want to save and click Apply.

When we run user report with membership it takes too long till it is finished. Do you any suggestions to speed up this query?  back to top

You can speed up membership process if you select "Load Distinguished Names Only" option from membership settings of the report. In this case AD Reports does not have to query every single member's attributes for every group / user. Also, it could be slower if you select to load nested membership.

How do I not include disabled accounts in my reports?  back to top

Disabled accounts are included in each user report by default unless a report is specifically for enabled users like "Enabled" user report. Disabled column is also included by default in each user report. If it is not there you can add it by right clicking on a user report, select "Customize Report...", select "Grid Column Settings" and drag and drop "Disabled" column to the grid. If a user account is disabled this column will display "Yes".

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